Accessibility has always been a slightly unsettling realm for web developers. Surrounded with myths, misunderstandings and contradicting best practices, it used to be a domain for a small group of experts who would “add” accessibility on top of the finished product.

To help you start into July freshly inspired, artists and designers from across the globe challenged their artistic abilities and created desktop wallpapers for you to indulge in. This monthly creativity mission has been going on for eight years now, and each month the enthusiastic work.

With this in mind, I constantly optimized my approach to providing support. Let me share with you what I learned. Read on to find out what I learned about support, the four sides that will help you understand each request, which fears of mine proved to be unfounded, what an efficient support system.